DeAndre has deeply impacted the Support team and how we work with customers. He dove in immediately and moved through customer issues in a way that was thorough and remarkably efficient. With a strong and persistent eye for detail, he overhauled our internal documentation and proposed workflow changes that helped us work through issues more efficiently as a cohesive team.
He has applied his deep product and process knowledge broadly, especially with Priority Customers who bring more technical problems and need more tailored care. He expanded the team’s capabilities by creating and fostering the chromatic-admin CLI, which gives our internal teams the information they need to help customers more quickly and in a human-readable format. We’ve wanted something like this for years, and he just…did it. That’s DeAndre to a T.
He also took on the technical particulars of our move to Plain for omnichannel support. His curiosity, follow-through, and eye for improvement continue to help our team and customers in ways they hadn’t considered yet. We’re stoked he’s here.
Adapted with permission from Mark’s internal recognition posts.
DeAndre was one of my first hires on a new team built to support the customers of GitLab.com. I’ve been impressed with his ability to operate at multiple levels: he’s been instrumental in forming process, tooling and handling the day-to-day interactions. It’s rare to see someone who can operate competently across those levels, and DeAndre excels in them all.
He’s a quiet force and has been a key figure in making the team what it is today.
DeAndre is great to work with and particularly strong at efficiency and results. With users, he’s excellent at finding existing issues, reproducing them, or resolving them by diving into the code or going straight to an MR.
Internally, he’s done an amazing job especially at automating our processes or building apps to make the team more efficient. As one of the earliest members of the GitLab.com Support team, he’s been instrumental in getting us to this point, and I look forward to continuing working with him as we take the team to the next level.