Current Role · DeAndre Harris

Support customers across front-end testing, visual review, and developer workflows through Intercom, Slack, and email.
Troubleshoot issues involving Storybook, Chromatic, React, Next.js, Vue, Playwright, Cypress, CI pipelines, Git providers, and browser rendering differences.
Built and shipped support workflows for triage, reproduction, escalation, QA, and reporting.
Wrote an MCP server that gives AI assistants structured access to product documentation and troubleshooting guidance.
Built a Go admin CLI for investigation and day-to-day administration across the codebase.
Improved support quality through clearer escalation patterns, QA workflows, reporting, PII sanitization, and structured output for AI-assisted support work.