DeAndre Harris

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GitLab, Inc.

Support Engineer
2018–2020
  • Resolved challenging customer issues across SaaS and self-managed environments over more than 3,000 customer engagements.
  • Automated support workflows with APIs, CI pipelines, JavaScript, and scripting, including a custom Zendesk app, cutting response times by 90% and processing time by more than 50%.
  • Helped improve emergency support and on-call systems, reducing incident resolution times by 40%.
  • Partnered with Product and Engineering on customer-driven improvements and contributed code through public merge requests.