- Onboarded more than 500 partner properties and helped expand travel inventory by 25%.
- Introduced automation and analytics-based workflows that reduced daily operational effort by 40%.
- Built a custom internal ticketing system that cut turnaround time by 30%, reduced redundancies by 50%, and improved reporting.
- Ranked in the top 10 of roughly 280 specialists for quarterly performance.
- Exceeded department benchmarks with 13.9 points per hour and a 96.2% quality assurance score.
- Coordinated across Risk, Account Management, Sales, and Editorial to resolve challenging customer issues at scale.