- Resolved complex DNS and networking issues with a 93% first-contact resolution rate.
- Worked with Customer Success, Sales, and Engineering to surface recurring customer issues and improve product behavior.
- Helped implement QA and escalation processes that improved technical stability and engineering handoff quality.
- Built an automated HelpScout workflow to capture documentation deficiencies revealed through support conversations and shape future updates.
Tailscale, Inc.
Support Engineer
2023–2024